Fast friendly service as always I use this location regularly. Great service and speedy. Johnny m. Not pressuring to buy more services. Highly satisfied with the speed and price of service. Staff is very friendly and helpful would highly recommend! Jessica S. It was very fast and the guys there are great! No pressure to add on additional services. Great service. Friendly and I'm confident they are doing the right job.
The employees at Danbury Valvoline are the Best!!!! I tell everyone I know to go there. John G. Terrell, Danny, and the other workers were excellent. Dara C. Great communication customer service and professional. Greeted immediately, comfortable waiting area, quick completion, friendly employees. Always good service, and not pushy. The professionalism and politeness of your employee Donte was very welcoming.
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Liz W. Jimmy Jack Jamerson. Service was great, although I was a little disappointed that they removed the coffee machine The staff were incredibly professional and friendly. The amount of time we waited while our oil change was being done was excel The amount of time we waited while our oil change was being done was excellent. Everyone was very nice.
The experience was fine and I was in and out in no time. Pleasant, efficient staff. Every single staff member was kind, clear, and professional, as they always have been! Niyi O. Little wait time. I love it when I do not have to wait, so I always prefer I love it when I do not have to wait, so I always prefer Valvoline. Andrew J. Staff were great and quite knowledgeable of services offered. Storm R. The service was professional and staff was knowledgeable about questions. Service was efficient and timely. The service is very good. Just your average Joe. I'm not easily highly satisfied.
This is what I call winning back. İ was not happy with my last visit in NJ and wanted to give one more chance , and the staff was so professional and the manager İ was not happy with my last visit in NJ and wanted to give one more chance , and the staff was so professional and the manager introduce himself and made sure all of my concerns was addressed very impressed and will definitely come back to this location.
No pressure. Fast, quick and easy! Didn't realize the cost was going to be higher than most places in the area. Danny R. The rep showed me the air filter and said it looked good and recommended not to change it until a couple more visits but that he The rep showed me the air filter and said it looked good and recommended not to change it until a couple more visits but that he would keep an eye on it. Fast service. Nice people. Service was very professional across the board. Good experience, fast, thorough and good value. Terrance was awesome, thanks.
John D. Friendly and courteous staff. The guys have always been great at handling every car they work on including my own and I am always happy to return to them as a The guys have always been great at handling every car they work on including my own and I am always happy to return to them as a customer and get an oil change for my vehicle! Need to get spritzer repaired. Quick and thorough service, staff very courteous. Scott S. The employees were extremely friendly and courteous. Michael C. Michael K. The service was excellent. The sssociates were very polite and professional.
Questions & Answers
Rebec H. Great knowledgeable staff. Jeff L. Quick, friendly and high quality service. This was my first time going to Valvoline I was very satisfied with how they took care of me in my car I will definitely go bac This was my first time going to Valvoline I was very satisfied with how they took care of me in my car I will definitely go back again. My service agent, Terell, was very polite and I did not feel pressured for extra services. We discussed options for other servi We discussed options for other services which I will probably add on to the next oil change visit.
Also the attendants that took care of my car were very friendly and courtious. I usually go to Jiffy lube and only went to valvoline because they were closed. I will be going to Valvoline from now on. Please thank your staff. I was a bit skeptical of this place, mainly because of the busy intersection it was on it looked difficult to get in and out of I was a bit skeptical of this place, mainly because of the busy intersection it was on it looked difficult to get in and out of..
I went because jiffy lube was temporarily closed and firestone lost my business after telling me everything was wrong with my car EXCEPT the one urgent thing that was almost no longer existent- my brakes. He explained everything they do to my car and walked me through pricing. I was extremely impressed with all of the staff I encountered, as they all were extremely friendly and knowledgeable.
My car thanks you!! Bobby G. I have been going to Jiffy lube close to my house,The last year and a half I take the drive to Valvoline,I have been very happy I have been going to Jiffy lube close to my house,The last year and a half I take the drive to Valvoline,I have been very happy and tell all my friends to go theirBob Gilbert.
The service technicians were very friendly and they worked quickly. Mike S. Just a really nice group of guys working at this location - courteous, smart, funny. Made an otherwise boring errand into a pos Made an otherwise boring errand into a positive experience. Viri D. Staff handled car roughly breaking unnecessarily hard and and slamming doors like and being careless about hitting them with the Staff handled car roughly breaking unnecessarily hard and and slamming doors like and being careless about hitting them with the wall.
Service took forever. We waited for about 35 min from the moment we got there to the moment we walked out. Much faster and friendlier people. When I pulled up, the technician heard a ticking I had been hearing and knew exactly what my engine needed. He also found low co He also found low coolant and recommended a radiator flush, which I declined.
He then offered to fill the coolant. Overall, when I left, my car is running so much better after being serviced at Valvoline. The staff were all extremely friendly and professional. No high pressure sales and they even topped of some fluids and checked my No high pressure sales and they even topped of some fluids and checked my tires free of charge. I will defiantly go back again. Friendly, polite and professional service.
I normally was bringing Keep up the good work total pleasure. I love how they explain everything to you and is not forced to purchase anything other than what you came in for. The staff was professional and got me in and out with no BS. The service was very quick. No pressure to purchase anything additional. The wait was long, which was not the fault of the employees but there was numerous cars in front of me and several people in the The wait was long, which was not the fault of the employees but there was numerous cars in front of me and several people in the waiting room.
All employees were prompt and polite though. Staff was super friendly and super cute. Mike M. I went to a competitor first, they tried to sell me products I didn't need and were rude. I went to Valvoline and had a great ex I went to Valvoline and had a great experience. I should have went there first and will from now on. The staff was friendly and knowledgeable and didn't pressure me to buy services other than the oil change I went there for. Tony Guzzi. Didn't upsell me on with things like wipers. All of the staff were friendly and thorough. The oil change was quick and everything was explained well!
Jim T. The crew was courteous, knowledgeable and professional. They were enthusiastic and took pride in their work. They were more than They were more than happy to explain what, why and how they performed the services. The service was quick. The staff was friendly and professional. Eileen M. Employees were pleasant, efficient and knowledgeable! Eric G. The friendly staff. Also the service was extremely fast! People were nice and courteous verry helpful great experience will be back. Vaness F. Staff was friendly, efficient and knowledgeable.
I felt like they would only recommend what I need, and not try to "pad the bill I felt like they would only recommend what I need, and not try to "pad the bill" with unnecessary charges. They got me in and out quickly, and helped me connect my phone to Wifi while I was waiting. I am very satisified--felt like they gave better service than the dealer! Peggy F. No long wait. Friendly staff. I bring a small fleet of 9work trucks here never have a problem. Mary N. The service representatives are very friendly, and helpful.
Every time I have a vehicle serviced, they remember me and make me Every time I have a vehicle serviced, they remember me and make me feel comfortable. I've never had a problem there.
Everyone was courteous. They got right down to business. They told me they checked everything and went over my maintenance histo They told me they checked everything and went over my maintenance history. Sharon L. The staff were friendly and helpful. Very happy on what they were doing. Great environment overall.. Every employee greeted me whether saying hello or having a conversation.
It was super fast and friendly but the price is definit It was super fast and friendly but the price is definitely high. The employees were very professional and kind. Staff explained and showed me the air filter.. It was extremely dirty and had a small mouse within. We agreed that the air filter We agreed that the air filter needed to be changed. Staff was courteous.. Raf E. Staff was very nice and accommodating and also knowledgeable my only issue is that the price for an oil change 90bucks is too Staff was very nice and accommodating and also knowledgeable my only issue is that the price for an oil change 90bucks is too high.
Louie P. The boys did a great job as usual. I have 5 cars I bring in for oil changes and they treat me right every time. The communication was excellent and the staff was very polite and professional. Jack P. Have been using this facility for over ten years. Always found. Because they are the fuking BEST!!!! BIG UP!!!!! Jesus always remembers me, greeting me with a pleasant smile and a friendly word. All the guys take excellent care of my All the guys take excellent care of my Chevy Tahoe. I always recommend the staff.
I always return to this location of Valvoline. Sincerely, Eve. Mel L. Was greeted nicely upon arrival and shown to the waiting area. Service was completed very quickly, and everything explained tho Service was completed very quickly, and everything explained thoroughly. Entire staff was very courteous and professional. Jesus, who is there frequently when I go, is always very pleasant and helpful in answering any questions or explaining what recommendations there are.
Great staff and great service! Leigh Persky. I was visiting family in Newtown, CT and getting ready to drive back home to Alabama the day I got the oil changed. I went to t I went to the first available but they were too busy. I went to this Valvoline store and they got me right in and were very helpful. When I told the gentleman who greeted me that I was driving back home he assured me that he would get me taken care of quickly. They did. Very kind.
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I marked that it wasn't likely I'd come back but only because I live 1, miles away. I recommend this Danbury, CT location highly though. Radiator Fluid change was way over-priced. Dawn E. Good customer service. Showed everything that needed replacing. Price could be betterNearly clean filters are shown me to influence me to change them before needed.
Bella B. The staff here are highly knowledgeable and trust worthy. I completely trusted their recommendations. I will definitely be comin I will definitely be coming back here. Rich M of Redding CT. Because they did the job better than I could. I have one comment. When you prepare a window sticker and the oil change used full When you prepare a window sticker and the oil change used full synthetic oil, The Sticker should NOT read Mileage for next change in miles above current mileage.
It should read miles above current mileage. Toby M. Quick and easy service. Service persons confirm what you want and provide options that you choose, not that they strongly recom Service persons confirm what you want and provide options that you choose, not that they strongly recommend upon you to force you into something you don't really want or need. Throughout the process they communicate where they are and bring out measurements for you to review. Great team at this location!
Karen D. The answer was yes. My battery died, right there, in the building. I will continue to be a loyal customer because of the exceptional service that I consistently receive. Rachel H. Highly satisfied with my visit very pleasant staff will definitely be returning! Fast, efficient, friendly service. The gentleman who helped me was very professional and courteous, and communicated very well exactly what was going to be done, e The gentleman who helped me was very professional and courteous, and communicated very well exactly what was going to be done, etc.
Denise D. Justin, the Manager always takes the time to make sure we are happy with the service we received. He is very professional and I He is very professional and I have noticed on a few occasions that he really went above and beyond for a few elderly customers that had questions. This was great to witness! Young people don't always have patience and Justin certainly does. Mike B. Everyone was friendly knew what they were talking about and made me not have to worry at all.
The hole team did a great job. George Bronx1. It was quick and easy. Not much to worry about. Ariany R. Nice guys, know what they are doing, approachable with any issues regarding vehicle, quick but efficient at work and local for m Nice guys, know what they are doing, approachable with any issues regarding vehicle, quick but efficient at work and local for me. Been coming to the same Valvoline for years since and have never been disappointed with their services or with any of the employees.
Quick, easy, friendly staff, helpful, informative. It was almost like going through McDonald's, the staff moves very fast and seamless. Other places I have to wait over an hour o Other places I have to wait over an hour or 2 to get an oil change. The staff is very competent and friendly. All employees were polite and answered any questions i had. Staff member Jesus is a asset to your organization. He is kind and professional. The guys are very courteous and professional.
No hard sell at the desk but they do check for required maintenance and offer mul No hard sell at the desk but they do check for required maintenance and offer multiple services. I always have a good experience here. Rich R. The service was quick and efficient. Preferred Steve. They are very thorough and knowledgeable. I don't have to wait long every time I go. Everyone is always friendly and professional. The assistant manager Justin is great.
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They're knowledgeable and service my vehicle in a ti They're knowledgeable and service my vehicle in a timely manner. The staff was very professional in regards to interaction nd made me feel comfortable with the experience. Big Bill. All 4 family vehicles use this location! Using your facility since Bill Loscalzo. John R. Long wait to complete the work.
The staffs were very friendly. Carla H. The customer service rep topped off my coolant for no charge since it was low. This was a nice thing to do and made me feel goo This was a nice thing to do and made me feel good about choosing Valvoline. Terry Girl. Professional staff and very courteous. Bob M. Ali b. Friendly people, fast service. Very professional staff. Jesus is always kind and helpful. Very satisfied with staff as well as the labor. The visit went very smooth and exactly what I expected I will return again for my next oil change.
Peter C. The staff was very formal and polite as they explained my options of oil for the oil change and additional recommendations based The service was quick and everything about the experience was made easy. Andrew n. Staff was great.. Mark S. I was impressed with the courteous and respectful approach with all employees.
I felt like they had pride in their work. I was s I was shown the old filters and given an explanation of all work. I will definitely return. Lisa Ann. Polite and efficient service. Analicia J. Great customer service!! I usually skip taking these surveys but this time is different. I was away from my neighborhood valvoline and needed an oil chan I was away from my neighborhood valvoline and needed an oil change. I took the chance and stopped at the Danbury ct store hoping not to get ripped off or pressured to add services.. Even on the way out not only did I get a handshake and a big thank you from the gentleman who cashed me out but even one of the techs wished me a good day.
You don't really find that customer service anymore! Romana W. Jesus and the team were so friendly, fun and informative, it made getting my oil changed so much less of a chore!! When I was getting my car back, two cars hit eachother in a nearby intersection, and these incredible folks working at Valvoline ran out to make sure the pregnant driver of one of the cars was doing OK and provided her a chair and a safe place to sit on the side of the road her car was in the intersection, the other driver was able to pull off.
Talk about going above and beyond, these are good people!! Mark L. Courteous professional staff. Way too long. I was taken in quickly and my vehicle was serviced right away. They were thorough and efficient. Doris M. Different employees, but always the same experience: F Different employees, but always the same experience: Fast, friendly, knowledgeable, clean, and fair. Lampley was very helpful. My truck developed a leak in the left front brake line immediately upon my leaving the work area.
At first, I thought that damage had been caused by the oil change, but he clearly showed me the rusted, broken brake line. He went out of his way to arrange for a mechanic in the shop across the street to replace the line. Thank you, Mr. The guys were very friendly and helpful. Marge K. Guys are super nice and competent! Barry C. Was welcomed and treated with courtesy.
I have always been very satisfied with the service I receive at this store. The staff is very friendly and helpful. The servic The service tech Jesus has always treated me well, and made me feel like he values my business. I have two vehicles that I bring here, and I've referred my daughter here as well. The nice thing is Jesus realized she was my daughter and gave her the same friendly service he does for me. Can't say enough about him Quick, efficient and convenient- super experience.
Justin was incredibly professional at the White Street location. In fact, everyone I interacted with was professional, respectfu In fact, everyone I interacted with was professional, respectful and very friendly. Charles K. The service was efficient well done. Joe S. Efficient, courteous, good natured. How all employees was very pleasant welcoming polite.. Jet MECH. I don't go to jiffy lube any more due to the price quoted and paid lot more No more jiffy.
Fast, friendly, efficient service. Everyone who serviced my vehicle was very professional. The service is always instantaneous, and all staff are always extremely polite and friendly. The value is great-- I love using The value is great-- I love using the coupons I get in my email. No waiting, no problems, no pressure to buy things I don't want. Lorraine C. I was greeted upon arrival and the gentlemen wanted to help me out of my car as I have a disable sticker.
Upon leaving they pulle Upon leaving they pulled my car up to the door and opened it for me. So polite and personal. Quick service, friendly staff. Jesus explains things well. Whole staff is polite and hard working. Dave V. Jesus, the customer service person, was on point. Friendly, no pressure, and the service was quick and not nearly as expensive Friendly, no pressure, and the service was quick and not nearly as expensive as what I thought it was gonna be.
It was very busy and I had to wait over an hour. Certainly not any persons fault, but my expectation is to be in and out. I guess I just picked a very busy day. Because the staff and service I received makes me feel Like family. Kevin H. Pleasant and friendly staff. Jesus is polite and has a great smile. A pleasure to work with. Excellent customer service and quick oil change.
Paulette S. The whole experience was amazing! New loyal customer! I came almost closing time. They were so kind and pleasant. Smiling friendly guys. Jenna Q. I was paying for my services and had a groupon for a synthetic oil change. The conventional oil had already been put into my car The conventional oil had already been put into my car which is what I asked for, not knowing my coupon was for synthetic. Everyone was so friendly and helpful, but Justin definitely stood out and will be the reason I choose to continue going to that specific location for any future services!
Jesus was a great help. Being late on break going back to work and he made it happen for me in less than 20 minutes. Thank you v Thank you very much jesus! Terry girl. Very courteous and friendly. Aida f. Guys are always nice and professional. Terrell was very helpful, great customer service not only directed at me but for the entire waiting room, in my opinion.
Also, t I will return. Prompt, courteous service while I enjoyed watching the US Open. Trying to sell more than oil change. Rich F. Al of the staff are consistently professional. Jesus, counter point of purchase, is terrific. He is excellent. Martin B. Great staff, very thorough, polite and professional. Friendly staff, fast work, good work.
Bob K. Everything done in a way that I am use to. The Java Junkie. As I watched the staff work with other customers, I liked that they were very attentive to everybody. They even knew some of the They even knew some of the customers by name, they were obviously regulars. I think that really says something positive about a business!
Everything was done professionally. They really seemed to care about the satisfaction of their customers. They were knowledgeable very nice polite and kept my car spotless. Nadir and Gleyston. I work in the service business and to see someone provide such impressive service like Jesus is very unlikely.
He was sincere and respectful and did not forget to give us smile at anytime. If everyone was like Jesus, the whole service industry would be phenomenal. Thanks to him I will always be committed to coming back to Valvoline and will refer everyone I know to that specific location. Amazing experience!!! Congrats guys Lisa A. Awesome customer service-professional and personable. The waiting room could be more inviting, and there was a soap opera on the television. I felt the person talking to me was not trustworthy. He seemed uncomfortable with what he was saying as if he knew he was not be He seemed uncomfortable with what he was saying as if he knew he was not being completely honest.
He recommended over 10 different services that I should have done saying that they are "due". For all of the services he recommended he said a price. All in all, he seemed as if he was not being genuine in trying to help me, rather that he was there to try to get me to buy as many services as he can. This is not a pleasant experience as a customer that does not have much experience with cars.
The staff at the Danbury, Ct location are very friendly and courteous! Was not able to fix problem they were honeayvup front and then after taking 45 minutes they did not even charge me a diagnostic Was not able to fix problem they were honeayvup front and then after taking 45 minutes they did not even charge me a diagnostic fee. I go here all the time and recommend them all the time.
They were quick, courteous and very professional. Steve W. Jesus, the employee who greeted me and took care of my service was fantastic. He was very friendly and helpful at every step of He was very friendly and helpful at every step of the way. He made the experience a very good one and conveyed a sense of competency and professionalism. Paul Cialone. If is was not for Jesus Ortiz you would have lost me as a customer. See my remarks on previous comment. Carlos G. They are very professional and they let me make my own decisions without pushing.
They were very friendly. Like the friendly staff and service and for being a oil change Establishment very clean. Jesus now greets me by name. He is a huge asset to your store! The tech who worked on my car I wish I'd gotten his name was The tech who worked on my car I wish I'd gotten his name was also SO very polite and just had a very nice and pleasant way about him. They don't pressure me or make me feel bad for declining the services that they go over with me and explain. Tanya E.
Customer service was great. I always leave with confidence that my car will run great after a visit to this shop. Awesome service, very quick! Justin was very friendly, not condescending which, as a woman, I sometimes encounter at service stations and honest about tran Justin was very friendly, not condescending which, as a woman, I sometimes encounter at service stations and honest about transmission fluid situation. I also liked how the whole team worked together - manager was out there working too, not sitting behind a desk. Also, fast service. Waiting room very clean.
Great experience!! Very couteous and professional. Margaret C. It was busy that day, but the hard-working staff had a good steady pace and they were all very courteous. They did a good job. I could have done without the awful tv program that was on though. And I would have appreciated some magazines to read.
Sandra V. In alll aspect I am very happy with the service the was provided to me,greeting,friendly staff,precision was very good,informed In alll aspect I am very happy with the service the was provided to me,greeting,friendly staff,precision was very good,informed me about parts the was to be changed and showed me prices before I agree to change them.
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I am simply satisfied and happy with the crew that took care of my car. Thank you very much. Good staff, very helpful. Shirley R. Your customer service reps are friendly and knowledgeable. The staff and techs were just great. Mazda Now. Very Pleasant and patient staff. Would highly recommend the service and location.
Kevin from CT. Jesus is a professional. Very good interpersonal skills. Jiffy Lube may not show up and you may get a default judgment Tell others about this website. Send an email directly to Jiffy Lube. Tell your legislators about Shell Oil. If they neglect well documented problems here at Jiffy Lube, then how can they be trusted to do the right thing when they want to explore, transport and refine energy.
Shell may pay more attention if the stakes are higher State Index of Personal Experiences. Possible Actions Add Your Experience. Experiences Indexed by State. Cracked Differential. Lost Lawsuit. Customer Needs to Follow-up Overheating. Harassment Employee. Lauderdale, FL. Charles, IL. Stripped Oil Plug or Filter. Cloud, MN. Flush Destroys Transmission Twice to the Cleaners.